RLRRLRLL Online Store - Privacy Policy

Privacy policy  

We are pleased to welcome you to www.rlrrlrll.clothing and thank you for your interest in our brand. The protection of your personal data is very important to us. We treat your data in accordance with the applicable legal provisions on the protection of personal data, in particular the European Regulation on the protection of personal data (EU-GDPR) and the national execution laws applicable to our company.

This Privacy Policy tells you what personal data about you is collected via our website, for what purposes it is used, when it is erased and how we protect it as best as possible through security measures. In addition, we explain to you on which legal basis we are authorized to proceed with the processing of the data in question. You will also be informed of your rights relating to the processing of these data set by law. In order to ensure as much transparency as possible how we process the data, you will first find general information about the processing of personal data and then, in a second step, detailed information on the following topics:

  • Processing data as you navigate
  • Advertising on partner sites
  • Data processing via newsletters
  • Opportunities to make contact
  • Buy on the online store
  • Payment Systems / Credit Check / Fraud Prevention
  • Securing the online store against attacks
  • Personal data is information enabling the identification of a natural person. These include the name, date of birth, address, phone number, e-mail address, but also your IP address. 

Personal data is information enabling the identification of a natural person. These include the name, date of birth, address, phone number, e-mail address, but also your IP address.

We speak of anonymous data when no link can be established between the user and a specific person. 

The department responsible for data protection is: 

RLRRLRLL

20, rue de l’épine
38118 Saint Baudille de la Tour
France

Téléphone : +33 (0)6.17.46.15.67 

E-mail: contact@rlrrlrll.clothing

Collection of data / personal data  

We collect personal data in accordance with legal provisions. All personal data that you provide to us via our website is used solely for the purposes described in more detail below. This takes place in the context of the corresponding legal provisions mentioned or only with your consent. 

In particular Article 6 of the EU GDPR provides for the authorization of data processing. RLRRLRLL collects personal data when

  • we have your consent (Article 6 (1) (a) of the EU RGPD),
  • the data are necessary for the performance of a contract / pre-contractual measures (Article 6 (1) (b) of the EU RGPD),
  • the data are necessary for the fulfillment of a legal obligation (Article 6 (1) (c) of the EU RGPD) or
  • the data are necessary to safeguard the legitimate interests of our company provided that your legitimate interests do not prevail (Article 6 (1) (f) of the EU RGPD). We consider that we have an overriding legitimate interest in the processing of data, particularly in the following cases:

Processing data as you navigate
In order to offer you the best shopping experience possible at RLRRLRLL, we create under a pseudonym a usage profile that suits you, which allows us to advise you online with as much detail as a seller can do when a personal interview in a store. At the same time, we use the data collected in our web analytics tools to record how the services we offer are being used to continue to improve them. You can find more information in the section "Processing data when browsing".

Personalized advertising on partner sites
In order to optimize our marketing measures not only in terms of costs but also and mainly in order to improve the content, data concerning your usage behavior from the different devices you use are collected and processed. This allows us to offer tailor-made online offers tailored to your personal interests on third party websites. As a user, you benefit from this process by receiving more relevant and interesting advertising for you when you visit other websites, and less uninteresting and random advertising. You can find more information under "Advertising on Partner Sites".

Preventing fraud and reducing the risk of default
In order to minimize the risk of non-payment, a solvency check is carried out as part of the payment procedure, after which the payment options are selected and displayed. Downstream, all contracts transmitted, considered to be a risk of fraud, are checked by an employee and the appropriate fraud prevention measures are implemented. For further information on this subject, see the section "Systems of Payment / Credit Check / Fraud Prevention »

Maintaining the security of our systems / Troubleshooting
For reasons of technical security, in particular for protection against intrusion attempts on our Internet servers, we save the data in accordance with Article 6 (1) (f) of the EU RGPD. No link with an individual user is established. In particular, we collect the following data: Internet browser and operating system used / name of the Internet service provider / indications on the website from which you visited us / information on the web pages you visit with us / date and time of your visit / name of the requested file / if the file, eg. ex. has been transferred / transmitted data volume / IP address assigned by the ISP.

Of course, the personal data collected is treated confidentially. 

Shelf life and criteria determining the duration 

The company RLRRLRLL processes and records your personal data only during the period necessary to achieve the purpose of processing or as long as a legal retention period (especially commercial and tax) requires. After the completion of the purpose of processing or after expiry of the legal retention period, the data concerned are systematically erased.

Data transmissions

In some cases, it is necessary to transmit the personal data processed as part of the data processing. For this, different recipients and categories of recipients are concerned.

Internal posts

If necessary, we send your personal data to the RLRRLRLL group. In doing so, we of course respect the relevant legal framework and ensure proper processing of your data. Have access to your personal data only authorized employees who, because of their function, must have access to the data, p. ex. for the execution of your order or for a contact in case of questions.

External instances

Personal data are transmitted, in accordance with legal requirements, to the following categories of recipients:

  • Service providers in the context of the execution of the purpose
  • Shipping service providers, suppliers, payment services
  • Companies responsible for creditworthiness checks
  • Companies providing marketing services
  • Providers in the field of communication systems
  • Authorities and public institutions if required or necessary 

Secure transmission of your data

In order to better protect the data stored at home against random or deliberate manipulation, loss, destruction or access by unauthorized persons, we put in place technical and organizational security measures. The level of security is constantly monitored in collaboration with security experts and adapted to the new security standards.

Even during transmission within the RLRRLRLL group or to our partners / third parties, the security of your data remains our top priority. We therefore use secure transmission methods:

the transmission of data is generally done via an encrypted connection during transit. Here we use state-of-the-art protocols such as, p. ex. TLS 1.2 (with persistent confidentiality).

The exchange of data from and to our website is therefore only in encrypted mode. For our website, we offer HTTPS as a transmission protocol using the current encryption protocols.

Links to other providers 

Our website also includes links - clearly recognizable - to websites of other companies. When links are directed to websites of other providers, we have no influence on their content. As such, we assume no warranty or liability for this content. Only the provider or operator of the sites in question is responsible for the contents of these pages. The linked pages have been checked for possible violations of law or identifiable offenses at the time of linking. No illegal content was identified at the time of linking. A permanent control of the content of linked pages is however not reasonable if there is no concrete evidence of violation of the law. In case of knowledge of a violation of the law, the links in question will be immediately deleted.

Rights of the people concerned 

We are pleased to inform you below about the rights you can claim as a free person.

  • Information: we will gladly indicate if any personal data about you is stored and processed by us and, if necessary, we inform you about the nature of this data.
  • Correction: if personal data registered with us are inaccurate, we correct of course gladly.
  • Restriction: You can request a limitation of the processing of your personal data if certain legal conditions are fulfilled. This is, for example, the case when you dispute the accuracy of the data registered with us.
  • Erasing: we gladly delete your personal data on your request and regardless of our data erasure management, as far as legally possible.
  • Retraction: you can oppose the processes of processing your personal data carried out by ourselves, and involving a weighting of interests, by invoking particular motives.
  • Revocation: if you have given us your consent to a data processing, you can of course revoke it without giving reasons, with future effect.
  • Data Portability: We are happy to make available to you or to a third party designated by you personal data that we have received in connection with the conclusion of a contract or consent and processed using an automated data processing method, in an open and machine-readable format.

You may at any time assert your rights as a person concerned by contacting one of the contacts listed or by consulting us beforehand for any information concerning the protection of data. Our data protection office is at your disposal at contact@rlrrlrll.clothing.

Supervisory Authority for the right of claim 

You have of course the right at any time to contact the competent supervisory authority for you. The competent supervisory authority for us is also at your disposal:

COMMISSION NATIONALE DE L'INFORMATIQUE ET DES LIBERTÉS

3 Place Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07

Tel: +33 (0) 1 53 73 22 22

Other questions

You can, at any time, contact your data protection office with confidence at contact@rlrrlrll.clothing

Processing data as you navigate

As we mentioned in the first part, it is important for us to offer you the best shopping experience possible at RLRRLRLL. To do this, we create your usage profile under a pseudonym, which allows us to advise you online as accurately as a seller in a personal interview in a shop. This allows us to ensure that products are displayed based on your interests and that uninteresting offers are hidden. In addition, we can tailor our offer to your personal needs, so as to display relevant products and hide uninteresting offers. At the same time, we use the data collected in our web analytics tools to record how the services we offer are being used to continue to improve them. 

User profile under a pseudonym for personal and individual advice and product recommendations

For the creation of the user profile under a pseudonym, we analyze, for example, which products interest you based on the products you see on our online store and in the application and your purchasing behavior in us based on what you put in your shopping cart.

Data collected

When you connect to the online store as an existing RLRRLRLL customer, we associate that browser or device with your account for purposes such as authentication, security, and personalization. Depending on your settings, we may also link your account to other browsers or devices that you use to sign into your Twitter account (or link your offline device or browser to other browsers or devices). The collected data are processed by the service providers defined in this paragraph, knowing that transmission to third countries can be excluded. In addition, the processing and storage of data takes place only during the period necessary to achieve the purpose of the treatment or as long as a legal retention period (especially commercial and tax) requires. After the completion of the purpose of processing or after expiry of the legal retention period, the data concerned are systematically erased.

In doing so, we rely on our legitimate interest in accordance with Article 6 (1) (f) of the EU RGPD. You may exercise your rights as a relevant person at any time. If you have any questions, do not hesitate to contact us at contact@rlrrlrll.clothing.

Retraction

Under applicable law, you have the right to object to the storage and use of such data at any time with effect on the future by notifying us at contact@rlrrlrll.clothing.

Advertising on partner sites

In order to optimize our marketing measures not only in terms of costs but also and mainly in order to improve the content, data concerning your usage behavior from the different devices you use are collected and processed. This allows us to offer tailor-made online offers tailored to your personal interests on third party websites. As a user, you benefit from this process by receiving more relevant, interesting and less uninteresting and random advertising when you visit other websites.

In the lines that follow, we give you an overview of our partners.

Google AdWords Remarketing & Conversion Tracking

Our website uses the functions of Google AdWords Remarketing to advertise this website in Google's search results as well as on third-party websites. The provider is Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States ("Google"). To this end, Google places a cookie in your device's browser that allows you to automatically generate an ad based on your interests based on the pages you visit. The processing takes place on the basis of our legitimate interest in optimally marketing our website in accordance with Paragraph 6 (1) (f) of the RGPD and you may at any time assert your rights as a relevant person.

Data processing for other purposes only occurs if you have consented to Google having your Internet browser and / or application history linked by Google to your Google Account and your account information. Google can be used to display personalized ads based on what you view on the Internet. In this case, if you are signed in to Google while you visit our website, Google uses your data with Google Analytics data to create and define target group lists for cross-device remarketing purposes. To do this, your personal data is temporarily linked to Google Analytics data to create target groups.

This website uses the "Google AdWords" online advertising program and, as part of Google AdWords, Conversion Conversion tracking from Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (" Google "). We use the Google Adwords offer to draw attention to our attractive offers on external websites using advertising (Google Adwords). In relation to the data of advertising campaigns, we can evaluate the success of different advertising measures. In doing so, we pursue the objective of displaying an advertisement that corresponds to your interests, to make our website more interesting and to ensure a fair calculation of advertising costs.

The Conversion-Tracking cookie is deposited when a user clicks on an AdWords advertisement published by Google. Cookies are small text files stored in your computer system. In general, these cookies expire after 30 days and are not used for personal identification. When the user visits certain pages of this website while the cookie has not expired, Google and we ourselves can recognize that the user has clicked on the advertisement and has been redirected to our site. Each Google AdWords customer receives a different cookie. Cookies can not be traced through AdWords customer websites. The information collected using Conversion-Cookie is used to establish conversion statistics for AdWords customers who have opted for Conversion-Tracking. This allows customers to know the total number of users who clicked on their ad and were directed to a page with a Conversion-Tracking tag. However, they do not get information that personally identifies users.

You can permanently disable the deposit of cookies for advertising purposes by downloading and installing the browser plug-in available under the following link: https://www.google.com/settings/ads/onweb/

You can also find out about cookies from the Digital Advertising Alliance at www.aboutads.info and make the necessary settings. Finally, you can set your browser to be informed of the deposit of cookies in order to accept them or refuse case by case, or so to accept cookies in some cases or refuse them globally. In case of non-acceptance of cookies, the functionality of our website may be restricted.

Where applicable, personal data is transferred to the United States by Google LLC. Google LLC, however, is certified for the European Privacy Protection Agreement "Privacy Shield" which guarantees the respect of the data protection level applicable in the EU.

You'll find more information and the Google and Advertising Privacy Policy here: http://www.google.com/policies/technologies/ads/

Bing Ads

This website uses Microsoft's "Bing Ads" conversion tracking technology (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). By doing so, Microsoft Bing Ads places a cookie on your computer as soon as you arrive on our website through a Microsoft Bing advertisement. Cookies are small text files stored in your computer system. These cookies expire after 180 days and are not used for personal identification. When the user visits certain pages of this website while the cookie has not expired, Microsoft and we ourselves can recognize that the user has clicked on the advertisement and has been redirected to our site ( conversion site). If, in doing so, personal data has to be processed, this is done in accordance with Article 6 (1) and (f) of the GDPR, on the basis of our legitimate interest in carrying out effective marketing measures 

The information collected using the conversion cookie is used to create conversion statistics, ie. to determine how many users have landed on the conversion page after clicking on the ad. This allows us to know the total number of users who clicked on our ad and were directed to a page with a Conversion-Tracking tag. We do not get information that personally identifies users.

Where applicable, personal data is transmitted to the United States by Microsoft Corporation. Microsoft Corporation, based in the United States, is certified for the European Privacy Protection Agreement "Privacy Shield" which guarantees the respect of the data protection level applicable in the EU.

If you do not want to participate in the Tracking, you can oppose it by easily disabling the Conversion-Tracking Cookie of Bing Ads in the user settings of your Internet browser. This way, you will not appear in Conversion-Tracking statistics. You can also use the opt-out page for EU consumers http://www.youronlinechoices.com/uk/your-ad-choices/ to check if Microsoft advertising cookies are placed in your browser and disable them.

At the following Internet address, you will find more information about the Microsoft Bing Ads Privacy Policy: https://privacy.microsoft.com/en-us/privacystatement

Facebook Website Custom Audiences ("Pixel action visitor")

This website uses "Facebook-Pixel" by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). In the case of an express consent from you, we can follow the behavior of users after they have viewed or clicked on a Facebook ad. This process is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes, and can help optimize future advertising campaigns. The data collected is anonymous for us and does not allow us to discover the identity of the user. However, these data are stored and processed by Facebook, so that a link to the user profile in question is possible and that Facebook may use them for its own advertising purposes, in accordance with Facebook's privacy policy (https: //www.facebook.com/about/privacy/). You can allow Facebook and its partners to post ads on and off Facebook. In addition, a cookie may be stored on your computer for these purposes. These treatments are only performed if you give us your express consent, in accordance with Article 6 (1) a of the GDPR. You may exercise your rights as a relevant person at any time.

The consent to use Facebook-Pixel can only be declared by users over the age of 13. If you are younger, please ask your legal representative for permission.
In this case, personal data is transmitted to the United States by Facebook Inc. Facebook Inc., based in the United States, is however certified for the European Data Shield Agreement "Privacy Shield" which guarantees the respect of the level of privacy. data protection applicable in the EU.

To block the use of cookies on your computer, you can set your Internet browser so that no cookies can be placed on your computer in the future and cookies already deposited are deleted. Disabling all cookies may affect some features of our web pages.

You can disable the use of cookies by third parties such as p. ex. Facebook also on the following website of the Digital Advertising Alliance: http://www.aboutads.info/choices/

Data processing via newsletters (article 6 paragraph 1 sub-paragraph a UE-RGPD) 

On our website, you can sign up to receive our free newsletter. If you have given your agreement to receive the newsletter of RLRRLRLL, we will use your email address to send you information (if possible personal) on the products, actions, quizzes and news of the fashion sector, as well as to conduct surveys on overall customer satisfaction. We record and process this data in order to send the newsletter. 

Multi-user user profile for personal and individual communication and product recommendations

If you have also agreed to receive our newsletter tailored to your individual interests, we will not only process your email address, but also your name and profile information for sending the newsletter. With your consent, we record your user behavior on this website, our mobile fashion applications and our newsletters. 

In particular, the user behavior evaluation includes contract processing data and creates personal profiles or uses existing data to draw conclusions about your interest in RLRRLRLL's products or actions. This data may come from sales contracts. The term "actions" refers in particular to events in our sales areas, but also promotional actions. Contract processing data is all the types of data that appear when you make purchases at RLRRLRLL. This data also includes whether an item was exchanged or returned or if you were interested in an item that was not available. Also count the contact information that you provide to RLRRLRLL, such as civility, name (s) and first name (s), e-mail address and your date of birth. Your reaction to the advertising measures of RLRRLRLL (eg the newsletters that were sent to you and that you have opened) and your visit behavior on the RLRRLRLL website (eg the date of your last visit and the products consulted) may also be registered.

Retractation

The treatment is carried out in accordance with art. 6 (1) (f) of the RGPD and you may exercise your rights as a relevant person at any time. If you have any questions, do not hesitate to contact us at contact@rlrrlrll.clothing. You may revoke your consent to receive the newsletter or the creation of personalized user profiles at any time with future effect. You will also find the link to the unsubscribe page at the end of each newsletter.

Contact possibilities

Contact form (legal basis: Article 6 (1) (a) of EU RGPD)

A contact form that can be used for the electronic contact is available on our website. If you write to us using the contact form, we will process the information you provide in the contact form to contact you and answer your questions and requests. Here, the principle of proportionality and relevance of the data is respected, in that you only have to provide the data that we absolutely need to contact you. These are your name and surname, your e-mail address, the choice of the subject and the body of the message itself. In addition, your IP address is processed for technical and legal protection reasons. All other data are optional fields and can be entered optionally (for example for more individual answers to your questions).

Purchase in the online shop (Article 6 (1) (b) of the EU RGPD) 

In our online store, we offer two ways to make purchases:

  • create a customer account
  • Order as a guest guest

With both connection options, the data required to process orders and payments, the credit check and the fraud prevention, marked with an asterisk (*), are queried:

  • name, street, postal code, city, date of birth and e-mail address
  • In the case of a different delivery address, the name, the street, the postal code and the locality are questioned separately.

In addition, the IP address of the user, the date and time of registration are recorded (basic technical data).

Create an account

If you decide to register in our online store, you have the advantage of being able to view the order history and manage your master data, participate in our card program and the data you have entered will be saved for the processes future orders.

Once the registration process is complete, your data is stored with us for use of the protected client area. Of course, the online shop offers you the possibility to modify the basic data and to use the "My account" function.

You can of course revoke your consent to the use of your account, your customer account in the shop will be disabled.

Please note: the password you have chosen is stored in encrypted form. Employees in our company can not read this password. They can not give you information if you have forgotten your password. In this case, use the "Forgotten password" function, via which a new automatically generated password is sent to you by e-mail. No employee has the right to ask for your password by phone or in writing. Never give out your password if you receive a request of this kind.

Executing an order as a guest guest:

If you decide to place an order as a guest guest in our online shop, a customer account will not be created in our shop. If you place another order, you will need to re-enter your order processing data.

In addition, the data processing procedures described in the "Data collection during navigation" section apply. Of course you have the contact options described and the rights of the people concerned.

Payment systems (Article 6 (1) (b) and (f) EU GDPR)

In our online shop, you can choose between different payment methods. For this, the payment data are collected in order to process your order and the execution of payment. In addition, your IP address is processed for technical and legal protection reasons.

Certain personal data (see mandatory information) is required for the performance of the contract. Without these data, we will unfortunately have to refuse the conclusion of the contract because we will not be able to execute it. The data is transmitted to our payment service providers for the processing of payments.

The payment systems we use use SSL encryption for the secure transmission of your data.

The payment options available to you depend on the outcome of your credit check.

Credit card payment information: As is customary for credit card payments, credit card details are verified and then authorized by Banque Populaire - 8, rue des Archers 69007 Lyon.

PayPal Payment Information: PayPal is a company of PayPal (Europe) S.à rl and Co., S.C.A. 22-24 Royal Boulevard, L-2449 Luxembourg. If the person concerned chooses "PayPal" as a payment option in our online shop during the checkout process, their data is automatically transmitted to PayPal. By selecting this payment option, the data subject consents to the transfer of the personal data needed to process the payment. Personal data transmitted to PayPal is usually the first name, last name, address, e-mail address, IP address, phone number, mobile phone number or other data needed to process the payment. . The personal data relating to the corresponding order are also necessary for the processing of the purchase contract. 

Using location-based services

On our website, we offer various services that offer you, among other things, better product availability and simplified delivery of packages. For these services, we collect your location, for example to determine the nearest RLRRLRLL reseller.

Find the RLRRLRLL dealer nearest to you

On our website we offer the RLRRLRLL Storefinder (the RLRRLRLL distributor locator). With the help of the Storefinder, the nearest RLRRLRLL distributors or partner distributors are displayed by specifying your current location or after using Google Maps positioning (see Using Google Maps). With the Storefinder RLRRLRLL, you can also find precisely the RLRRLRLL sales area that suits you best thanks to different filtering mechanisms such as collections for women or men, brands or specific services of RLRRLRLL.

In doing so, we rely on our legitimate interest under Article 6 (1) (f) of the EU RGPD. You may exercise your rights as a relevant person at any time. If you have any questions about the procedure or would like to discuss the results with us, please contact us at contact@rlrrlrll.clothing.

Google Maps

On our website we use Google Maps LLC., 1600 Parkway Amphitheater, Mountain View, CA 94043, USA ("Google"). Google Maps is a web service for displaying interactive (country) maps to visually display geographic information. Using this service will show you our location and help you find us more easily.

When you access the subpages that contain the Google Maps, information about your use of our website (such as your IP address) is transmitted and stored by Google on servers in the United States. This regardless of whether or not Google provides you with a user account with which you are logged in or that there is no user account. If you're signed in to Google, your information will be directly associated with your account. If you do not want to be associated with your profile on Google, you must sign out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. Such an assessment takes place in particular in accordance with Paragraph 6 (1) (f) of the RGPD on the basis of Google's legitimate interests in the insertion of personalized advertising, market research and / or the design of its adapted website. on demand. You have the right to object to the creation of these user profiles. You must contact YouTube to exercise this right.

Google LLC, based in the United States, is certified for the European Privacy Protection Agreement "Privacy Shield", which guarantees the respect of the data protection level applicable in the EU.

If you do not agree with the future transmission of your data to Google in connection with the use of Google Maps, it is also possible to completely disable the Google Maps web service by disabling the JavaScript application in your browser. Navigator. You will no longer be able to use Google Maps and therefore the display of the map on this website. You may review Google's Terms of Service at https://policies.google.com/terms?hl=en&gl=fr, the additional Google Maps Terms of Service can be found at https: // www. google.com/intl/fr_US/help/terms_maps.html.

You will find detailed information about data protection in connection with the use of Google Maps on the Google website ("Google Privacy Policy"): http://www.google.com/intl/en/policies / privacy /

Version 25/05/2018