TERMS OF USE

Preamble 

The trademark RLRRLRLL is a trademark registered with the INPI and operated by Thomas MILLO.

The shop http://www.rlrrlrll.clothing belongs to Thomas MILLO.

Price and VAT

1. Price

The selling prices of the products sold on the website www.rlrrlrll.clothing are exclusive of tax (HT). These prices do not include shipping and customs fees. For each order a detailed invoice will be attached.

RLRRLRLL reserves the right to change prices at any time but the products will be billed based on rates in effect at the time of registration of the order, and subject to availability.

2. VAT and taxes

· Delivery in Metropolitan France and Europe Community:

Items you order on the website are not subject to French VAT (19.6%). You do not have to pay a tax upon receipt of your package and you can not recover VAT.

· Delivery in the rest of the world and in the DOM TOM

The price will be calculated including VAT automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of RLRRLRLL. They will be your responsibility and are your sole responsibility both in terms of declarations and payments to the competent authorities of your country. We advise you to inquire about these aspects with your local authorities.

Delivery of orders

Deliveries are made by La Poste, in "Colissimo, delivered without signature". Once the package prepared by us, it will be delivered to you within 48 hours, directly in your mailbox. If it is not large enough and you are absent, a notice of the proceeding will be filed. You can then pick up your parcel at the nearest post office within 15 days. Follow at any time the delivery of your package on www.colissimo.fr

By opting for Colissimo delivery, you choose a carrier that offsets the CO2 emissions of all delivered parcels to reduce the environmental impact.

Delivery issues

We do not accept any liability for longer delivery times (especially in the event of a strike), loss or damage caused by the carrier.

1) Your order did not reach you within 72 hours (without information from us)?

With your order number (which you will find in the e-mail of your order confirmation), contact us immediately by e-mail (contact@rlrrlrll.clothing). We will then launch an investigation with La Poste to carry out research. We promise to deliver within a 25 day deadline, if this is not the case, we will refund the full amount collected within 30 days.

A La Poste survey can last up to 21 days from the date of the start of the investigation.

2) The package is defective?

When receiving the package and after noting that it was defective (crushed, torn, open, wet package ...), we advise you to refuse.
If you decide to keep the package defective, we release ourselves from any liability.

3) After receiving your package, the item does not match my order?

Example: you ordered a T-shirt size S and you receive it in size L.

Contact us by mail (contact@rlrrlrll.clothing) or by phone (+33 (0) 6 17 46 15 67). In this case we cover the cost of return of the product (s) taken (s) but also the costs of re-sending.

4) An article does not suit you?

If within 14 days of receipt of your goods an article does not suit you, contact us by mail (contact@rlrrlrll.clothing) or by phone (+33 (0) 6 17 46 15 67) to know the nature of your problem and find a solution with you.

RLRRLRLL does not accept the return of used, soiled or degraded items, or those whose labels have been torn off and the packaging destroyed. Please return your items with a parcel tracking number (ex: colissimo) and ensure that it has arrived in our premises. In case of high value of the parcel it is better to insure it. We disclaim any liability for any shipment that does not comply with this procedure (simple mailing etc.).

In any case, you will return the item in perfect condition in its original packaging and with attached labels, accompanied by the invoice. In case of non-compliance with these conditions RLRRLRLL reserves the right to refuse the exchange or refund.

- For a simple return, we will refund your order in full, except the shipping costs.

- For an exchange (size / color), the payment of the forwarding costs remains your responsibility. Please enclose a check in euros for an amount corresponding to the postage on your return.

Prices

The price depends on your order and the choice of the mode of transport, and the distance from the country of destination. At the time of validating your order the delivery options and their rates will be clearly indicated, and reported on your invoice.

Delivery delay

The times indicated on http://www.rlrrlrll.clothing are indicative. The usual delivery time is 3 working days for a shipment to France, from the receipt of payment. In case of possible delay, we will contact you by email or telephone to warn you of the extension of this delay.

payment methods

They are clearly indicated during your order:

- Secure payment by Carte Bleue (Visa, Eurocard, Mastercard, American Express)

- Payment via Paypal

- Payment by check (a photocopy of your ID must be included with your payment) We must receive your payment in order to be able to make the delivery.

- Payment by bank transfer

When you pay by credit card on our website, RLRRLRLL guarantees a secure payment. (However we do not guarantee the theft of Carte Bleue). We gave all our trust to our intermediaries (Systempay) in financial transactions.

Once you have selected your products, you will be able to enter your bank details:

- Number of your credit card

- Expiration date

- Encryption code, located on the back of your credit card (the last three digits)

When you pay via Paypal, You can if you want to open a Paypal account but it is not a requirement. We do not deal with this manipulation, it is only your responsibility.

When paying by check: you must attach a photocopy of your identification to your check (made payable to RLRRLRLL). The sending address is:

RLRRLRLL

20, rue de l'épine - Surbaix

38118 Saint Baudille de la Tour

FRANCE

Payment case refused

You wish to place an order on our site and you can not validate your payment by Credit Card?

First of all, make sure that the bank details you leave us correspond to an accepted credit card on our site. Then, remember to check that you have entered the correct bank details on the payment page. If the problem persists do not hesitate to contact us by email at the following address contact@rlrrlrll.clothing.

Your payment could not be validated by our services.
The bank details you have given us have not allowed us to process your order. We invite you to contact your financial institution. At this moment, the order is pending.

Customer files

In order to meet your needs and ensure optimal remote service, we need to register certain elements about you such as your name and first name, your address. This information is essential for the processing and delivery of your orders. They are collected for purely internal use.

Under the Data Protection Act of 06/01/1978, we guarantee you the right to access and modify this information. Just write us by specifying your name, first name and address.
In addition, all the banking information that you provide to us during an online purchase is not stored or visible on the Internet.

Disputes

Disputes arising from the application of these general conditions of sale are subject to French law.

In the absence of amicable resolution, the dispute will be brought before the Commercial Court of Vienna.

Right to retract

The consumer has a period of 14 days to exercise his right of withdrawal, without having to justify or pay penalties, except for the cost of return. this period is fourteen days from the receipt of the goods.

Have you really read all of these terms and conditions? Wow! :)

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